PLEASE NOTE THE FOLLOWING: 

• We are unable to ship to P.O. boxes.
• Expedited orders may be limited in Alaska, Hawaii, and foreign locations.
• Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.
• Unfortunately, we are unable to change or cancel orders once they are placed.
• We reserve the right to alter pricing of goods at any time and prices are not subject to adjustment based on sales or promotions.  The price at the time of purchase is the price.
• We are not responsible for any lost, stolen or damaged shipments.

If you have a questions regarding your order status, please contact our customer service at customerservice@18east.co and a representative will get back to you as soon as possible.
 

ROUTE PACKAGE PROTECTION

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you experienced an issue with your order, please file a claim with Route’s team here.

INTERNATIONAL ORDERS

We work with all major carriers and all local carriers within each country.  Please note that you will be responsible for any additional import duties or taxes charged by your country's carrier.  In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.  

Should you decide to return an international order, please note that 18 East cannot be responsible for any customs duties or fees associated with that return shipment, and that any incurred costs will be deducted from your credit.

RETURN POLICY  

We hope you'll be completely happy with your purchase, but we'll gladly accept exchanges or returns on all items (except discounted pieces or those marked "Final Sale") for a full refund within 7 DAYS from the time of delivery and store credit only thereafter to 14 DAYS from the time of delivery. 

• We provide free return shipping for all domestic orders. International customers are responsible for return shipping.
• Goods must be received unworn and in original condition with tags attached. We encourage you to inspect your order as soon as your package arrives to ensure everything is in good condition.
• We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way.
• We will not accept returns on artwork, vintage items or any piece marked FINAL SALE
• We cannot refund original shipping charges.

TO RETURN 

1. Please contact customerservice@18east.co.- include your name, order number, the name and size or SKU of the item(s) you wish to return, and your reason for return.

2. We will send you a return label with instructions.

3. Drop your package off at a UPS, USPS, or DHL Dropbox depending on the shipping selected.

4. Please note that all returns must be postmarked within 14 days from original delivery to be eligible for store credit.